Outlook mails .msg file not getting open in SAP AL

[Former Member]

Dear Experts,

Our end users are facing problem while opening the outlook mails attached with Business Objects in SAP Archive Link. Rest of files attched like those with extension .doc, .xls, .ppt, .pdf gets opened and viewed fine. What can be the cause or reason for only outlook mails attached with Business Objects are not getting opened, earlier it was getting opened and viewed also.

Awaiting for helpful response.

Regards,

Punam

[Former Member]

Hi,

Anybody has the solution for the .msg problem ? We are facing the same issue and we have no clue how to solve it.

Thanks !

Lucas

[former_member293658]

Hi Lucas/All,

I wonder was there any solution found to this issue? We also have the same problem. We have set option 'Call Internet Browser' in OAG1, is it connected to this in any way?

Thanks for any replies.

[Former Member]

Hi,

No we didn't find the solution yet, hopefuly it doesn't affect all our users. I don't know about the "Call Internet browser" option. Could you try to disable it to see if it solve the problem?

Thanks

Lucas

[former_member293658]

Hi Lucas,

No it is not the Call Internet Browser option in OAG1. Even using the 'Use HTML Control' option Outlook messages can't be displayed. Did your scenario just suddenly appear in SAP or did you do some config changes or an upgrade etc? On our side we are using ECC6.0 EHP5 and there are no SAPNotes etc so difficult to know why it is ocurring.

Thanks

[Former Member]

The problem appears after applying some SAP patches. But as we applied a lot of patches at once it is difficult to find which one caused the problem. And as the bug doesn't affect all users it could also be related to the users PC configuration.

We are also using ECC6.0

Thanks

[Former Member]

We had the same problem too.

I solved it with the following settings:

- OAD2

-> Document type: MDB

-> Defaultvalue (eg. text/javascript) in MIME Type

The problem with MSG is caused because two different document types (MDB and MSG) has the same MIME Type which is empty.

The

But this file is not open in the document viewer, it opens directly in outlook.

Attention: This is quick and dirty

Best regards,
Sebastian

[Former Member]

Are you using SAP DMS for this? if so check the below:

1. Workstation application for outlook

2. Application type,

3. Data carrier,

2. Application path = "%AUTO%"

If the above doesn't help, please give some more details of your scenario.

regards

N K

[Former Member]

Hi N K,

This problem is not relevant to SAP DMS. In SAP DMS, outlook msg file gets open easily. This issue is coming in Archive Link, SAP-BC-SRV-ARL tool. Previously attachments in the format of .msg were getting opened by users, suddenly users were unable to open and view .msg files. What could be the reason behind this.

Regards,

Punam

[Former Member]

Solved........

Regards,

[Makal]

Punam,

You should always share the solution with the community. It'll be definitely useful for one or the other person.

Regards,

Amaresh Makal

[Former Member]

Hi Punam. We are experiencing the same issue. Could you please share how did you solve it? Thanks in advance,

Laura.

[Former Member]

Hi

Can You share - how You solved the issue?

regards

Ole