CRM CO integration: planned costs for service order
Planned cost for service orders not posting in ECC
Service Contract is created in CRM with associated billing. From the contract line item debit memo request is created in ECC for billing. CO integration scenario is assigned at the contract line item level. Internal order is created in ECC for the contract line item.
A service order is created as a follow on document to the service contract. CO integration for service order is set to copy. So the internal order related to the contract line item is derived. Planned hours are entered on the service order in CRM. But these donu2019t get posted to the internal order in ECC.
When the confirmation is created, it posts the actual costs correctly to the internal order related to contract line item. Also if the service order is created independent of a contract (here the internal order is created at the service order level), the planned costs are calculated and posted correctly.
Has anyone encountered such a situation? How to post planned cost for a service order which is created as a follow up document to a contract, when the internal order is also created at the contract line item.
Any help is appreciated.