Subject Profile Items are not showing in CRMD_Order

[Former Member]

Hi

We are in process of Service Desk config. We have copied the standard Subject Profile from SLFN001 to ZLFN001 and copied Code Group I1 to Z1 , Copied Codes MLDDGM1 to ZLDDGM1 and added our own subjects as per the requirement. When we create the ticket the Subject is empty.

Is there any thing else that needs to configure?

Regards

Rajesh

[jon_friesen2]

Hi Rajesh,

You might have missed a layer in this many-layered assignment Here is the hierarchy (for example):

Code group ZMLDDGM1 contains your codes

...Code group profile ZLFN0001 contains your codegroup

......Subject profile ZLFN0001 contains your code group profile

Then you assign subject profile ZLFN0001 to your transaction ZLFN under IMG "Define Transaction Types"

--> Assignment of business transaction categories

--> service process

--> customizing header

Good luck!

Jon