How to hide system data from Support Notification - Service Desk

[Former Member]

Dear All,

In Service desk When we process message, in Overview Tab of Transaction Data system data comes.

User's message is only of 4-5 line but system data contains more than 100 lines. Same data also transfer with email when we change the status of the message or other activity.

How to remove this system data from Overview Tab and email message?

Thanks and Regards,

Nirav

[Former Member]

Hi Nirav,

please check the following post:

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It works for overview tab and email.

Regards,

Christoph

[raquel_pereiradacunha]

Hi,

From the email message you can exclude the system info changing the smartform. This is something simple that I almost always need to do. If you are using the standard smartform, make a copy and delete the parts corresponding to system info.

The overview should not be changed since this info can be usefull to solve the problem. Do you really need to delete this information from the message?

Regards,

Raquel