on 08-08-2006 1:52 PM
Hello,
first a small preface:
We have build a Web Dynpro App which is used in our whole company (where every PC has the same software on it) and also in our wide-spread agencies, where the installed software is differend. We have instructed our employees to use Internet Explorer to call our application.
Now some of our agents reported that they where not able to use our application - they have seen the first page (with some input fields) but if they've started a request to the server they didn't get an answer (we figured that out by using <a href="http://help.sap.com/saphelp_nw2004s/helpdata/de/f4/651741f163f023e10000000a155106/frameset.htm">sap-wd-clienttrace</a> ).
And than a clever one of our agents made it work by activating DirectX. He uses Internet Explorer 6 on WinXP.
Now my questions:
- Did anybody else make the same experience?
- Are there other 'hidden' requirements on the client?
With kind regards,
Bernd Stapel
Most UI elements do not require Active-X enabling, only Javascript. Are you using Office Integration elements or Adobe forms?
Armin
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Hello Armin,
we use UI elements from the following groups:
- Simple Standard
- Complex Standard
- Container Standard
and no office integration.
We use Adobe forms, but the Adobe Interactive Form is on a view which must be called explicitly, not yet with that request which I described above.
Is it the Interactive Form which needs DirectX?
At the moment, I just want to make sure that there are no other requirements for our application besides MsIE + enabled JavaScript + Abobe Reader Browser Plugin, which are fulfilled by our standardised company PCs but maybe not fulfilled by our not-standardised agents' machines.
By the way, we use SP17 of NW2004.
Bye, Bernd
Hello again,
we've got it! Because we can't change IE's settings at our standard company PCs it was a bit tricky.
But after we've phoned our agent again, we now know that it has
nothing to do with DirectX nor ActiveX
. It was a security setting in Internet Explorer.This option must be activated. It was deactivated on our agent's machine because of security reasons.
Is this requirement described anywhere?
Our admins tell me 'You as developer of this application have to know which requirements must be fulfilled at the client-side!' and he's right. Until now, I thought I would know them all...
But our problem is fixed now, so...
Bye, Bernd
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