CUP-Password Self Service-Email not received by user

[Former Member]

Hi,

I confidured SMTP server with Mail server information.

I raised a request for Password Self-service for a User.

Request executed successfuly with a message " Password was reset and send to email id of user"

Password in backend system has reset successfully,

but No Email has received by user regarding reset PW.

What si the problem, why the user not received email? even in CUP it shows that email sent successfully.

[sunny_pahuja2]

Hi,

Have you scheduled Email dispatcher job in CUP?

Thanks

Sunny

[Former Member]

Hi,

Yes i scheduled email dispatcher.

Now Email is received by the user.

User received a link for password, when user click on that a blank page with header Password is displayed.

no other information is appearing.

Thanks

Ram.

[Former Member]

Also i checked backend system, the user PW is reset successfully!!

[Former Member]

Yup thats the way it is. Check the send password in email box and you will get password in mail.

Reagrds,

Chinmaya

[Former Member]

Issue resolved, mistake in Email server name!!

Thanks to all