Sales Returns

[Former Member]

Dear Experts,

In one of the scenarios of Sales Return, customers raises debit memo while returning the goods, so my client makes the payment for that, in the next step if the material can be rectified he does the needed rectification and again delivers the material to the same customer with a new invoice, please suggest how to Map this.

Regards,

Rais Ahmed

[Former Member]

Hi,

I think your client dont control returned material in the system. So u don't use return process.

You can control returned material without system, and after rectifition you use MB1C to goods receipt rectifited material.

Then use standard process to sell rectifited material (SO-DO-Bill)

This is the simplest.

In other case, u can use return processing

All returns against sales order are effected against sales order type RE.

1. Create a return request. (Using Sales Order in SD)

2. Create outbound delivery according to return request.

3. If the setting is correct in the outbound delivery screen SAP will automatically switch post goods issue button into post goods receipt. The setting is in sales order item category and delivery type.

4. In the standard system the movement type used is 651.

5. After post goods issues receipt is done using outbound delivery, the quantity is placed in blocked stock without value updating.

6. You will then decide if the return quantity are indeed bad stock or not.

7. Transfer Posting from block stock to unrestricted stock (mvt type 453), this will have accounting effect (Debit Inventory, Credit COGS)

8. SO-DO-Bill for Sales standard process

Rgds

[Former Member]

Hi

I guess there is nothing to be mapped. The sales returns cycle is completed after the debit memo (credit memo to customer in the system) raised by the customer is settled.

Now after the returned material is repaired and moved to unrestricted use stock from damaged stock, create a new sales order, delivery and billing for the customer. This will not take the returns into consideration.

Regards

Madhu

[Former Member]

Hi Madhu,

Thanks for your quick response

Client wants to deliver the goods against the same sales order only, not a new one

Hope this gives more clarity

Regards,

Rais Ahmed

[Lakshmipathi]

May be you can try by creating a new sale order referencing the original sale order and do delivery. Of course, copy control in VTAA should be in place. By referencing the parent sale order, you can also see the entire document flow. You cannot do PGI again for the parent sale order.

thanks

G. Lakshmipathi

[Former Member]

Hi G. Lakshmipathi,

Is there any provision where we the material will be still assigned to sales order even if it is in quality inspection

Regards,

Rais Ahmed