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An error has occurred: A timeout error has occurred

Former Member
0 Kudos

Hi

We are getting the following error message when we are viewing the Public Folders on SAP Business Objects Infoview from SAP Portal. We are not getting this error when we directly login to Infoview and access the Public Folders.

We are using Tomcat Web Server on windows with BOBJ XI 3.1

An error has occurred: A timeout error has occurred

Regards,

Mahesh

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi

We have the same issue. It is only 1 end-user that has this issue. though.

Works fine whe you connect to the server and launch InfoView from there. Also I noticed that when you use the cmc that it works fine.

I have tried many different "proposed solutions"but to no avail. The problem persists

I have tried the following:

We are using XI 3.1 amd we had the Webi timeout issue and we recently fixed the issue by doing the following changes on BO server.

1.

1) Go to Central Management Console (CMC)

2) Servers u2013> WebIntelligenceProcessingServer u2013> Properties

3) Set u201CIdle Document Timeoutu201D to 3600 sec

2..Input File server

Navigate to CMC->Servers->Input File Repository Server.

Modify the Maximum Idle Time to u201C120u2033.

3.. Tomcat

(a)

1) Go to
Business Objects\tomcat55\webapps\PlatformServices\ WEB-INF

2) Open web.xml

3) Search u201Csession-timeoutu201D keyword in this file.

4) Increase the timeout value to 60.

5) Save web.xml

(b)

Navigate to BusinessObjects installation directory, ..\Program Files\Business Objects\Tomcat\conf\

Take the backup of the server.xml file.

Edit the server.xml file with a notepad Search for the line that says u201CConnector on port 8080u201D In this section modify connectionTimeout=u201D20000u2033 to connectionTimeout=u201D40000u2033.

4. Java timeout:

Launch control pane.

In control panel double click on java.

when the java control panel comes up, select the java tab

Under java applet runtime settings click on the view button (should bring up the java runtime settings)

Type -xms128m -xmx164m into the java runtime parameter

click ok

5. Swap Timeout:

Navigate to Start->Run on the server.

Type u201Cregeditu201D.

Navigate to the below path:

HKEY_LOCAL_MACHINE\SOFTWARE\BusinessObjects\Suite12.0\default\WebIntelligence\Server\Admin\

Select the key u201CSwapTimeOutu201D

Then select decimal and set it to 3600000.

6.In Registry set HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 12.0\CMS\Instances\cmsname.cms,

set IdleSessionTimeout=14400000

7. IE timeout: (this step is optional)

On the client machine where you run the report.

Click Start->Run.

Type u201Cregeditu201Dand then click OK.

Locate the path: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\InternetSettings .

Add a u2018ReceiveTimeoutu2019 DWORD value with a data value of ()*1000.

For example, if you want the timeout duration to be two hours, set the ReceiveTimeout data value to 7200000 (*1000).

8. Check the universe timeouts in File-> parameters->u201DControlsu201D.

u201CLimit execution timeu201D and u201Climit number of rowsu201D.

9. Check the option u201CDisconnect after each transactionu201D for the universe connectivity.

THE PROBLEM STILL PERSISTS.

We restarted the server as well.

Has anyone got a solution to this problem?

Regards

Ivan

Former Member
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Hi ,

We also have similar issue. Our users are unable to view their invoices on the InfoView Portal. Please help us in resolving this issue.

Thanks,

Nabi

dafang_zhang
Explorer
0 Kudos

Take a look at this thread - The key is to maintain a sticky session between the client and the server.

Answers (1)

Answers (1)

IngoH
Active Contributor
0 Kudos

Hi Mahesh,

based on the description it sounds like 2 different workflows. Could you describe a little bit more details ?

thanks

Ingo