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Agent determination issue in a workflow

Greetings everyone!

I'm configuring some business scenario with the help of a business workflow in SAP CRM 7.0 I'm using activity step and want to determine agents using standard SAP rule 10000162 ("Employees for responsible org. unit"). I've tested the rule outside of the workflow and it's working fine, but in workflow it fails to determine an agent.

In a log I see following errors:

Agent determination for step '0000000023' failed;

Result of agent resolution does not agree with agents of task;

I've made some tests depending on what assignment task has:

1. When it is a general task, work item was created for a workflow initiator even though rule failed to determine an agent.

2. When it is a task with general forwarding with assigned position(s), which rule will never determine, work item was created for holder(s) of that position(s).

3. When it is a task with general forwarding with no assignments, workflow could not determine an agent as expected.

I've also debugged functional module for that rule and it determines appropriate agent but then do some check with the help of RH_TASK_AGENT_CHECK function and returns an error.

Can someone help me with this problem? Is it some standard expected behavior or not?

Maybe something wrong with the org. plan?

All answers are appreciated.

Thanks in advance,


Former Member
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