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Creating support desk ticket based on the result in TCode : STWB_WORK

former_member228464
Participant
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Hi All,

I am now under the process of TEST Management.

I had done creating and assigning Test Packages to the tester.

When tester tries to test their respective package in STWB_WORK, the result will be success or failure (with errors or warnings)

Now I want to create a support desk message automatically when the result is not success.

I had developed program for creating support message but I am unaware of where to incorporate the program and how to retrieve the values of the error message.

Earlier I planned to have workflow so that when the user executes the test, we can automatically perform support desk message creation.

But the error message is initially shown in the ECC Server and then only updated in SOLMAN.

Please help me to create support ticket automatically.

Thanks in advance

Saman

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Answers (1)

Answers (1)

Former Member
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Hi,

please check function module STAT_OBJECT_EDIT_TW.

It is called when a test case is edited.

You can enhance it at the end. There you have the old status value and the new status value. If the new status value is an error status and not the same as the old status, you can create a support message with your program.

Regards,

Christoph