PI711 - ccBPM User Decision and Worklflow Distribution List

[Former Member]

Hi!

Is it possible to use a Workflow Distribution List instead of one dedicated user in the configurable parameter of a ccBPM User Decision?

My test so far failed. Onle a concrete user worked. But we need to notify several people about the same issue via user decision.

Any ideas?

Thanx very much in advance.

Regards,

Volker

[Former Member · Accepted solution]

Hi,

In SAP Workflow when assigning a workflow step to an agent there is no option for distribution list. Instead you have to define an org. structure in PPOM and assign multiple users to a position, then assign the position as the agent. Not sure if that will work in ccBPM, but something to try.

Another way would be to use SAP Office substitution. In this case assign a user as the agent in the ccBPM decision step. Then login as the user and go to SBWP --> settings --> workflow settings --> Maintain substitution. There assign the users who should see the decision step, remember to check the "Substitution active" box. Then each of the users you enabled the substitution for should login and go to SBWP --> workflow settings --> Adopt substitution, and there active the substitution.

The users that adopted the substitution can now see the workflow inbox of the agent assigned in the ccBPM integration process and can process the decision step.

Regards

Tarkesh

Edited by: Tarkesh Patel on Apr 5, 2011 8:00 PM

[Former Member]

There are no steps in ccBPM to perform this, neither on 7.3 version.

To achieve this, you have to setup your UWL connector from EP and have an ABAP application to handle multiple users from the Universal Worklist. For example:

ccBPM -> Connector. For each user inside the worklist, send an item in their inbox -> Custom ABAP program will check the result from ALL the users, and then return something using the Connector from EP-BC-UWL to BPM.