BMC Remedy

[Former Member]

Hello guys... wanted to know if someone has ever integrated with Remdy ticketing system ? I guess Remedy will have some Web Service. tickets need to be sent to Remedy system. But if someone has really worked with Remedy systems would be great if you could share your expereince.... sometimes soap interfaces can become complex.. thanks.. a lot..

[SudhirT]

Hi,

Remedy team must be having some wsdl, Ask them for the wsdl and make a soap call to Remedy system.

Just the only thing you need to do is to pass all the mandatory fields required for creating remedy ticket(discuss with your remedy team)also the user credentials.

Thanks!