Table for support team and priority related information for notification.

[Former Member]

Hi Experts,

I am trying to develop a SLA reports for the service desk setup.

For the same I am trying to get the support team related information. Could any one please let me know whenever a new notification in raised in service desk, in which table the information related to Suport team and Priority is stored.

In the table CRMD_ORDERADM_H, we are getting the notification number. I am sure that by using the GUID from this table, we can find the related Support team (Partner) number and Priority in some of the table.

Thanks and Reagrds,

Narendra

[Former Member]

Hi Jansi

I tried running the functiona moduel you have suggested, using the report "CRM_ORDER_READ".

It doe gives ne the partner related information in ET_PARTNER.

Thanks a lot for your help.

Narendra

[Former Member]

Hi

Please check the table CRMD_PARTNER, and the function module CRM_ORDER_READ for more get

Jansi

[Former Member]

Hi,

you can use table CRMD_ACTIVITY_H to get the priority (or function module CRM_ACTIVITY_H_READ_OW).

Regards,

Christph

[Former Member]

Hi,

Thnaks for CRMD_ACTIVITY_H table, I could get the proiroty information from it.

But I am still not getting the information about partner (Support team) for a given notification.

The Partner function for the support team is SLFN003.

But whenever I try to search this table for this partner function, with the GUID of the notification, I do not get any result for the same.

I tried uisng the function module "CRM_ORDER_READ", but could not get the required result.

Any idea where to get the partner information(SLFN003) for a gien notification ?

Thanks and Regards,

Narendra