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SAP- ISA B2C portal login issue with some users

sarath_7
Participant

‎03-30-2011 2:05 PM

0 Kudos

HI ,

we have a problem with portal login with some users.

we are able to login and reset password from backbend but not able to login from portal with the same user e-mail it is giving ,message Not able to recognize userid/password.

can some one throw some light on this ,it is very uregnt.

Thnak you

sarath

3 REPLIES 3

Former Member

‎04-01-2011 6:59 AM

0 Kudos

Hi Sarath,

Is their any separate portal to change the initial password..? User has to change the initial password provided by the system administrator before login into the system and starting their work.

If their is no such portal configured, then ask the users to login in the back-end system and change their initial password.

Then the new password should work in the portal.

Regards,

Sandip

peter_murphy
Explorer

‎04-04-2011 1:53 PM

0 Kudos

Hi

Can you please clarify if when you say portal you are referring to just the webshop or do you mean accessing the shop from the portal.

In the second case please note that B2C is not supported.

Best regards.

Peter

sarath_7
Participant

‎04-06-2011 9:28 AM

0 Kudos

Many Thanks for your replies,SAP identified some master data issues with email id-password mappings in the system and checking it.