BSPWDApplication.do was not called due to an error

[Former Member]

Hi,

In CRM Web UI, under IC_AGENT BP role, in "Inbox" when i click on any email to view it, i am getting the below error,

The following error text was processed in the system BCQ : Exception condition "NOT_FOUND" raised.

The error occurred on the application server CRSQW01_BCQ_00 and in the work process 1 .

The termination type was: RABAX_STATE

The ABAP call stack was:

Method: GET_MAIL_DATA_FROM_SO of program CL_CRM_EMAIL_UTILITY_BASE=====CP

Method: CREATE_BOL_OBJECT_SC of program CL_IC_MAIL_WRAPPER_SC=========CP

Method: GET_AC_PROXY of program CL_CRM_AUI_WORKITEM===========CP

Method: BUTTONS of program CL_CRM_AUI_WORKITEM===========CP

Method: CHECK_SELECTION of program CL_ICCMP_IN_INBOXITEMS_IMPL===CP

Method: SET_MODELS of program CL_ICCMP_IN_INBOXITEMS_IMPL===CP

Method: DO_REQUEST of program CL_BSP_WD_VIEW_CONTROLLER=====CP

Method: DO_REQUEST of program CL_BSP_CTRL_ADAPTER===========CP

Method: CALL_CONTROLLER of program CL_BSP_PAGE_BASE==============CP

Method: IF_BSP_ELEMENT~DO_AT_END of program CL_BSP_CALL_ELEMENT===========CP

Also it is giving an ABAP dump, RAISE_EXCEPTION - Exception condition "NOT_FOUND" raised.

On further analysis, i found that the problem exists in Method "GET_MAIL_DATA_FROM_SO" of program "CL_CRM_EMAIL_UTILITY_BASE=====CP". as soon as we execute the above method it is throwing the NOT FOUND exception.

I am not an Abaper, can anyone help me out to resolve this issue.

I tried but could not find any notes on this error.

Regards,

Siva.

[Former Member]

Hi,

You can once consult with your development team who can give you clear idea on this.

Also you can get development experts' opinion posting it in ABAP forum.

Regards,

Sujit.