S-User against Contact Person and installation no in table V_AINSN

[Former Member]

Hi Guru

1. We have assigned S-user which belongs to full authorization in SAP portal but when we maintained sap customer numbers in SPRO and choose activity generate sap customer numbers from support portal, the system automatically chose SAP-OSS as default value and when we submitted execute button and waited a minute, we have found that the system only getting SAP customer numbers in which belong to our sap customer number only and when we looked into table V_AINSNRS, we have found only 2 installation number which belong to our company without customer installation number that lead to the var system canu2019t automatically create customer business partner type organization and person when running the standard report.

Question: What should I do in this scenario ? Please advice

2. When we have assigned s users for each message processors and assign to SAP customer no in t-code AISUSER

Question: Do the s users for each message processors have to create and maintain under our SAP customer number or actual SAP customer number from the customers? Please advice

Thank you very much

Edited by: rravikran on Mar 28, 2011 12:39 PM

Edited by: rravikran on Mar 28, 2011 12:40 PM

[Former Member]

Hi

while performing the activity "generate sap customer numbers from support portal" in spro

have you set the "Generatee all " flag. If you do not set the flag, only the systems of the installations are included which you selected in the maintenance view V_AIINSNRS.

Please select the flag and try.

and for the 2nd query,

"If you manage several SAP customer numbers, and do not have overall (CCC) authorization for them, you must maintain the SAP customernumber for which each S user is authorized. The system can then get the S user for each SAP customer number. Activate the Business Add-In AI_SDK_SP_RFC_RP under the IMG node Several SAP Customer Numbers"

please check the the docuemt under SPRO ->Select refernece IMG->solution manager->Configuration->basic Settings->Wizard based initial Configuration of initial settings->Soluion Manager->General Configuration->Assign S-user for sap support portal functionality

read carefully and proceed.

Thx

Jansi