SCOT FAX send message error

[Former Member]

Hi, the send messages in scot for FAX is showing error but it has succussfully received at the destination.we are using topcall for fax service . we have verified as there is no line disconnection infax. what could be reason for this .

[Former Member]

Hi,

Please go to the tcode SOST and let us know what error you are getting there with the error code.

Regards,

Sujit.

[Former Member]

Hi Sujit,

It gives the below error with message number 812

No delivery to FAX (2256778197)

Diagnosis

The message could not be delivered to recipient FAX (2256778197). The node gave the following reason (in the language of the node):

no response received

System Response

Processing was ended normally.

Additional information of the node used (in the system language of the node):

no response received

Procedure

Use the documentation of the node to check which actions are necessary.

[Former Member]

Hi Krishbasis,

Sorry for late reply.

I would request you to do complete verification of SCOT configuration. Below are the steps:

1. Please check what is the default domain you have mentioned. SCOT--> Settings->Default domain.

Here you have to maintain the domain name properly. It should be like xyz.local.

2. Please check SMTP configuration: Double clicking on SMTP node you should check Mail host is proper

and also mail Port should be 25.

3. Under "Supported address Types" option "Internet" should be checked. Go to respective Set button

Here in Address area try giving * or specific to the address you will be sending mail.

4. Check if you have scheduled the "Send Jobs". Its in "Settings -->Send Jobs". You can schedule the job for

"All Address Type" and schedule the job with proper user. Check in SM37 if the job is scheduled.

5. For testing you can use tcode: SBWP. From there you can send test mail to the desired address

(check your organization policies before sending mail to external mail ID).

While triggering "New Message" from SBWP, please select recipient type as "Internet Address".

6. To check the status go to tcode: SOST and check if it is delivered. You can try reprocessing once more.

But before all these things you have to ensure that your server IP is included in SMTP server. You can check with

any OS administrator about this.

Keep us posted.

Regards,

Sujit.