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Service Desk Key User Reply option

Former Member
0 Kudos

hi Everybody,

Need one small help desperately...

We are using solution manager ehp1 for Service desk / Incident Management . We are facing issue in Send Reply option for Key user.

Requirement is to enable Reply button for key user only during Customer Action Status and disabled for other status like new , in process etc.

Kindly help me how to proceed in this direction please.

Accepted Solutions (0)

Answers (1)

Answers (1)

Paul_Babier
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello,

Sounds like an authorization issue. Please review the following Notes

808396 Authorization object B_NOTIF_IB for Support Desk me

1331379 Work Centers: Further status does not work properly

865068 Authorization object for text types

1387963 System does not display all text types despite authorizatio

1363947 Authorization check does not work in the detail view

854050 Display and change authorization for texts

Regards,

Paul