gui/sap/its/webgui was not called due to an error

[Former Member]

Hi,

When trying to open an attachment which is in ECC system from portal using UWL we get dump as shown below.webgui service is active in SICF and all the

internet services are published.Can any one please help me with this.

Error when processing your request

What has happened?

The URL http://aaaaaaaa:6677/sap/bc/gui/sap/its/webgui was not called due to an error.

Note

The following error text was processed in the system SS : Error SYSTEM_CORE_DUMPED occured. P1=0

The error occurred on the application server SS and in the work process 0 .

The termination type was: RABAX_STATE

The ABAP call stack was:

SYSTEM-EXIT of program SAPLMR1M

What can I do?

If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system SS1 in transaction ST22.

If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server SS in

transaction SM21.

If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 0 in transaction ST11 on the

application server SS . In some situations, you may also need to analyze the trace files of other work processes.

If you do not yet have a user ID, contact your system administrator.

Error code: ICF-IE-http -c: 400 -u: demo -l: E -s: SS -i: SS -w: 0 -d: 20110321 -t: 174838 -v: RABAX_STATE -e: SYSTEM_CORE_DUMPED

HTTP 500 - Internal Server Error

Your SAP Internet Communication Framework Team

Thanks

[cris_hansen]

Hi Kiran,

It would be nice to have more information from this issue, e.g. kernel patch level, SAP_BASIS version. Maybe you can copy and paste some excerpt from the short dump (ST22).

Cheers,

Cristiano

[Former Member]

Hi Cristiano

Thanks for your reply.Following is the error I get in ST22

Error analysis

An R/3 System process was terminated by an operating system signal.

-

Possible reasons for this are:

1. Internal system error.

2. Process was terminated externally (by the system administrator).

-

Last error logged in SAP kernel

Component............ "Taskhandler"

Place................ "SAP-Server ccc on host aaa

(wp 0)"

Version.............. 1

Error code........... 11

Error text........... "ThSigHandler: signal"

Description.......... " "

System call.......... " "

Module............... "thxxhead.c"

Line................. 10916

The error reported by the operating system is:

Error number..... " "

Error text....... " "

System environment

SAP-Release 701

Application server... "AAAA"

Network address...... "11.11.1.11"

Operating system..... "Windows NT"

Release.............. "5.2"

Hardware type........ "2x AMD64 Level"

Character length.... 16 Bits

Pointer length....... 64 Bits

Work process number.. 0

Shortdump setting.... "full"

Database server... "aaa"

Database type..... "DB6"

Database name..... "aa"

Database user ID.. "aa"

Terminal.......... "11.11.11.21"

Char.set.... "C"

SAP kernel....... 701

created (date)... "Sep 23 2010 23:30:05"

create on........ "NT 5.2 3790 Service Pack 2 x86 MS VC++ 14.00"

Database version. "DB6_81 "

Patch level. 111

Patch text.. " "

Database............. "DB6 08.02., DB6 09."

SAP database version. 701

Operating system..... "Windows NT 5.0, Windows NT 5.1, Windows NT 5.2, Windows

NT 6.0, Windows NT 6.1"

Memory consumption

Roll.... 16192

EM...... 12569520

Heap.... 0

Page.... 163840

MM Used. 7079440

MM Free. 1297392

User and Transaction

Client.............. 400

User................ "dd"

Language Key........ "E"

Transaction......... "MIR4 "

Transactions ID..... "70E353E01C89F1F48AC2005056973E15"

Program............. "SAPLMR1M"

Screen.............. "SAPLMR1M 6000"

Screen Line......... 0

Information on Caller ofr "HTTP" Connection:

Plug-in Type.......... "HTTP"

Caller IP............. "22.1.1.1.111"

Caller Port........... 8010

Universal Resource Id. "/sap/bc/gui/sap/its/webgui"

Information on where terminated

Termination occurred in the ABAP program "SAPLMR1M" - in "SYSTEM-EXIT".

The main program was "SAPLMR1M ".

In the source code you have the termination point in line 0

of the (Include) program " ".

Thanks,Kiran

[former_member194364]

Hi Kiran,

Go through all the steps in note

816973 ITS 7.00 - preclarification and basic problem analysis

Do you meet all its requirements?

Regards,

Oisin

[cris_hansen]

Hi Kiran,

I saw this situation once before; this is a kernel issue. In the previous case, patching the kernel to 121 solved the issue.

You can patch the kernel (you may use the latest disp+work package) to solve the issue.

I hope this helps,

Cristiano

[Former Member]

Hi Cristiano,

SAP replied back with the same solution.Upgraded kernel.Issue resolved.Thanks for your inputs.

Thanks,Kiran