Repair and Service Order

[Former Member]

Can someone please explain step by step procedure involved in dealing Repair Orders and Service Orders from customers.

I understand it is integrated with Plant Maintenance but please explain simple terms and transaction flow (Order Creation, Capture labor and billing) and key parameters and master data involved. Thanks in advance

[Former Member · Accepted solution]

Hi,

Plant maintenance and Customer service module are same, only difference is that CS come with external services & billing, where as PM carried out in own plant.

Process in CS -

Notification >> Service order >> Goods issue & confirmation of labor time >>Technical complete >> Resource related billing(Debit memo request) >> Billing(invoice) >> Result analysis >> Settlement of service order to COPA.

Process in PM -

Notification >> maintenance order >> Goods issue & confirmation of labor time >> Technical complete >> Result analysis >> Settlement of maintenance order to COPA

Master data in PM/CS

Workcentre,Activity types,Technical objects(Material,serial number,equipment,functional location).

Kapil