Alerts are not generated.

[former_member689296]

Hello All,

Solution manager system, is monitoring all the systems, but no alerts are being generated.

All remote systems agents are online.

Kindly suggest how to solve this issue.

Regards,

Sujit Takale

[Former Member]

Hello Sujit,

I assume you are talking about EarlyWatch Alerts.

First I would check on transaction SDCCN if the Task for Early Watch has ran. Check if there is any entry in Done tasks. If the task is not running the EWA session data will not be sent.

If this is the case, then you should stop the Task processor and delete the existing send data tasks. Then start the task processor again and you should be able to run the task Send session data: EarlyWatch Alert for Solution Manager.

Once this task has processed the session data this will be seen by looking at the log for the task in the Done tab of SDCCN.

The next run of SM: Exec Services should process that session data, and the report should process.

Regards,

Felipe Pitta

[Former Member]

Hi,

Please mention which type of alert you are not receiving..

Are you faced EWA alert related problem please check this link

http://wiki.sdn.sap.com/wiki/display/SM/ConfiguringandTroubleshootingEarlyWatchAlertsE-MailforSolutionManager+7.0

Regards,

kalees

Edited by: kalees waran on Apr 7, 2011 9:36 AM

Edited by: kalees waran on Apr 7, 2011 11:29 AM

Edited by: kalees waran on Apr 7, 2011 11:31 AM

[Former Member]

Hi Sujit,

Did you solv your problrm?

What was your problem was that for earlyWatch Alerts or monitoring on RZ20?

If that was EarlyWatch Alerts,

did you stop the Task processor and delete the existing send data tasks and start the task processor again?

Regards

[former_member689296]

Thanks All,

We have re-started all remote agents.

Still not sure all alerts are coming.

Kindly help in giving me check list , to keep track of all alerts.

Regards,

Sujit Takale