2 Identification Numbers to 1 Business Partner in Solution Manager

[Former Member]

Hi,

Can anyone help me on this:

I have setup a solution manager with one ECC satellite system.

The user created in ECCstellite system, let call it USER_A, is assigned to business partner 123 in Solman.

When USER_A create the service desk from ECC, it will be captured into Solman under business partner 123.

What should I do to let USER_A to access all his issues captured in solmn through the web?

Please advice.

What I have tried to do is to create a user ID "USER_A" and assign it to the same business partner 123.

This is done by inserting the USER_A with different ID number in 123 business partner.

Is this the right approach?

I have also try to create another user ID, USER_B, and tie to business partner 123.

In this case, it is not working as per the approach mentioned above.

Please advice.

Regards,

Cheah

[Former Member]

Hi

As per your writings i could say you are trying to access the service desk message via web.

you have to activate webdynpro applications in SICF, please check the blog

[|]

this helps you to access the servicedesk by workcenters.

The following work center roles will be required to access the same.

SAP_SMWORK_BASIC

SAP_SMWORK_INCIDENT_MAN

and check the below sap notes

1072324 HTTP Connect and SAP Solution Manager

1160651 Work Centers: How to Customize (Solution Manager)

1155893 Work Centers: Incident Management HTTP instead of HTTPS

Thanks,

Jansi

[Former Member]

Thanks, Jansi.

I managed to create a user ID "USER_A" in ECC satellite system.

This user ID is linked to a business partner "A" in Solman.

With this USER_A is able to create service desk message from satellite system ECC and let it captured in Solman.

In the same time, I have also created a user "USER_B" in Solman.

I have also tied this USER_B to the business prtner A in solman.

I did this by the following steps:

1. Create user ID in solman: USER_B

2. Assigned USER_B to business partner A (through t-code BP, and Identification tab)

3. Generate business partner for USER_B (in solution_manager, create business partner, by selcting USER_B from solman system)

By doing this, the user can log issue into solman from ECC satellite system suing USER_A ID.

And then view the issue status under business artner A through the web, user USER_B ID.

However, I have create anothe user ID in solman and assigned to the partner A through the same steps, then I will have problem letting both user in solman to see the issue created uder partner A.

I can only allow either one of the user ID in solman to do that.

Do you have any idea how this work?

Regards,

Cheah

[Former Member]

Hi Cheah,

The question is not very clear to me, However from the way that I understand, are you trying to use work center? Have you explored all option like assigning employee role, or CRM external identifiers in Business partner etc.

Regards,

Sneha Vyas.