Parameters of Mapping process between VAR Service Desk and Customer SD

[Former Member]

Hello!

1. Whether all parameters of message between the VAR Service Desk and the VAR Customer Service Desk are synchronized at mapping process?

img-activity Define Value Mapping for Service Desk Interface:

http://imglink.ru/show-image.php?id=0f0aeba35ce82004031e8eb177a13be0

Alternative Value mapping (1):

http://imglink.ru/show-image.php?id=05f0997a26b93ad23c8e8033ed9c65c8

Alternative Value mapping (2):

http://imglink.ru/show-image.php?id=abaa0426eafcab40b543d1ef56b853cb

For example, documents (attachments), Partner (Reported by, Message Processor...)? For me mapping process these parameters it is represented inconvenient!

Thanks!

Edited by: Dmitry Zaharenkov on Mar 17, 2011 9:44 AM

[Former Member · Accepted solution]

Hi

You can get all the needed details under the quck link of \var-partner > [setup documents|https://websmp104.sap-ag.de/~form/sapnet?_SHORTKEY=00200797470000089947&_SCENARIO=01100035870000000202&]

as for your scenario the one [How To: Setup ServiceDesk 2 ServiceDesk Connection (Nov 09) |https://websmp104.sap-ag.de/~sapidb/011000358700001243472009] would help

and the demo for the same is [How To: Setup Service Desk 2 Service Desk (Demo) |https://websmp210.sap-ag.de/~form/sapnet?_SHORTKEY=01200252310000085402&_SCENARIO=01100035870000000202&_OBJECT=011000358700000129912009E]

Please check and get back

Jansi

[Former Member]

Hello!

Are documents (attachments) synchronized at mapping process between the VAR Service Desk and the VAR Customer Service Desk? Yes or No?

Thanks!

[Paul_Babier]

Hello Dmitry,

Documents can be attached to a service desk message at either end Customer/VAR/SAP.

So your short answer is yes.

Regards,

Paul