customer service RMA - Return material Authorization

[Former Member]

Hello

I would like to the business process at which stage we are raising Return material Authorization in service notification (iw51) and how it works this business functionality.

Can anyone clarify me

And also is't there any way to print terms & conditions text automatically in the service notification by customers specific (IW51)

Thanks,

prasad

Edited by: pilla.varaprasad on Mar 17, 2011 8:03 AM

[Former Member · Accepted solution]

Hi,

As per my understsnding RMA functinality gets activated in RETURN AND REPAIRS process.

it is not delt with notification.

From notification.repair order - RAS is generated

Return delivery

Usage decesion in QM - once accepted by QM system create service order.

In service order the tab RMA reflects automatically.

Kapil