Deferral due dates
I have a requirement to post a dunning notice considering the deferral due date (as the base) instead of considering the original due date when the payment is failed.
Item1 due date March, 10
Item1 Deferral due date March 15
When we run FPVA, the system normally picks March 10 as the base due date for dunning when the payment is failed, but the requirement now is to pick the deferral due date as the base due date (i.e March 15) for dunning.
Quick response will be appreciated...
Thanks and regards,
Standard behaviour of the system considers the due date as base , there is some room available in customizing for days in arrears or fix days after due date on which dunning should start .
If your deferral due date and original due date has the same gap i.e lets say 5 days then in customizing you can make the settings like 5 days is kept for the field no of days in arrears . Then system will pick the date for dunning to be due date + 5 days .
In case if there is no relationship between deferral due date and original due date i.e i may vary in no of days GAP then you will have to check for events .
Event 302 or 300 should serve the purpose , do consider the information about the support issues as mentioned in the above posts .