External Repair

[Former Member]

Hi Experts,

I am working on CS module,i have one simple query.This is related to one time service with billing.ther are external customer who ask to my client to repair their machine,since this customer to be consider one time customer.how shud i map the configuration for external repair customer with billing.

Plz give me the input to map the above scenario.

Thanks

Shri..

[Former Member · Accepted solution]

Hi,

Create technical Object

Create customer under one time customer group.

Then process

Service order >> Confirmation and Goods issue(spare) >> Resource related billing (Service billing request) >> Invoice.

Kapil

[Former Member · Accepted solution]

Hi Kapil,

Thanks for the reply,,

Its external customer so do we have to create everytime new customer whenver we get the repair request.Actually the equipment is not belong to the client and an external customer comes for repair of his equipment.so ther is no master data maintained for external customer and equipment. can i create dummy equipment and dummy customer.

Thanks once again..

Shri..