Workflow issue

[Former Member]

Hi ,

We have a defined workflow for Contracts . On rejection ,the document status is not reverting to previous status .

any idea how to resolve it

thanks,

Tayi

[Former Member · Accepted solution]

Hello,

Three possible reasons for this :

1) Incorrect transition condition : See that the transition condition is correctly mentioned as getApprovalStatus()==DENIED.

2) Incorrect phase name : See that you give the correct phase name. Always give the ExternalID of the phase name, not the Display Name.

3) Valid Previous Phase : Check that the phase you are trying to push it back to has been mentioned as a valid Previous Phase for the current(approval) phase.

Thanks

Devesh

[Former Member · Accepted solution]

It's working fine till 2 weeks before ... currently the status is not getting chnaged to previous

[Former Member · Accepted solution]

Try looking into the system log or the Background Task Status. It may help.

If you could post some more details about the problem it would be easier for all of us.

Thanks

Devesh