ICI is part of ABAP stack or JAVA is mandatory

[Former Member]

Dear Gurus,

We running on CRM.7.01 with dual stack but JAVA is not running and we dont need the JAVA.

New requirement is for ICI component . My doubt is that in current scenario do we need to have JAVA for this new requirement of ICI. OR current ABAP stack will suffice for ICI.

We have followed the following link "http://help.sap.com/saphelp_scm50/helpdata/en/ed/1369dfc6e4944784a0768ec1d52b0c/content.htm"

Which states that only ABAP stack is also sufficient for ICI.

Please help me urgently.

Regards,

Dhanaji

[Former Member]

Hello Experts,

Please advise on the steps required to integrate CTI with SAP CRM IC. I have read a blog, will this be sufficient.

/people/john.burton/blog/2009/11/11/how-to-implement-computer-telephony-integration-cti-with-the-sap-crm-interaction-center

Thanks and Regards,

Sandeep R Chavan

[Former Member]

Hello Experts,

We want to integrate the third party CTI tool with SAP CRM IC. If we have to install this on the ABAP stack, what are the steps that we have to do in CRM.

I have checked this blog.

/people/john.burton/blog/2009/11/11/how-to-implement-computer-telephony-integration-cti-with-the-sap-crm-interaction-center

Please advice.

Thanks and Regards,

Sandeep

[JPReyes]

The documentation looks pretty strait forward to me. It reads that you can use it in a JAVA and Non_JAVA scenarios.

Regards

Juan