WebIntelligence Processing Server fails to start

[Former Member]

Hi,

last weekend we upgraded a working BOE XI 3.0 SP3 + SAP IK XI 3.0 SP 3 to BOE XI 3.1 SP3 and SAP IK 3.1 SP3 (Windows 2003 server). The sequence was:

-Applied the 3.1 upgrade to existing BO XI 3.0 SP3

- Applied the 3.1 upgrade to existing SAP IK

- Applied SP3 on top of the new BO XI 3.1

- Applied SP3 on top of the new SAP IK.

There were some problems but we managed to finish the installation, apparently with no problems; but users complained next day about a RWI 00226 error. We discovered (through the Windows Event manager and the logs) that the Webi Processing Server was unable to start from the first upgrade made (from 3.0 to 3.1). Most of our reports are Deski so we were not aware of that problem at that moment.

We tried to start the server from the CMC but the server entered into 'Fail' status. We cloned the server and deleted the old one but with the same results; we renamed the <BOXIDir>/Data directory but things didn't go better.

Then we were able to reproduce the same actions performed on the production environment, and exactly with the same results: all the other servers were working correctly but WebIntelligenceServer was still unable to start.

I will try to get more information by setting the trace argument to the server, but has anyone experienced the same issue?

Thanks!

[denis_konovalov]

Instead of cloning server, can you delete original, create brand new one, clear Webi cache dirtectory and then try to start it ?

Have you done Update Objects process after Sp3 install was finished ?

Edited by: Denis Konovalov on Mar 3, 2011 8:47 AM

[Former Member]

Yes, we deleted the old one, deleted the cache, created a new one, etc. But the same results.

More info about this problem, got with -trace:

2011/03/02 20:37:45.180|==| | | 5040|9184| |||||||||||||||ceserver:initialization of the administration plugin

cecdzadmmgr.cpp:86:__thiscall CdzAdminMgr::CdzAdminMgr(const class CXLib400::SWCharString &,const class CXLib400::CParamLineArgs &): TraceLog message 41

Here the first error:

2011/03/02 20:37:45.180|>>|E| | 5040|9184| |||||||||||||||**ERROR:cdzadmmgr:cannot create the CDZ manager

2011/03/02 20:37:45.180|==| | | 5040|9184| |||||||||||||||ceserver:initialize the WebI session manager

ceserver.cpp:246:bool __thiscall CDZServer::initialize(const class CXLib400::CParamLineArgs &,const class

CXLib400::SWCharString &,const class CXLib400::SWCharString &): TraceLog message 43

Next, the second:

2011/03/02 20:37:45.180|>=|E|X| 5040|9184|}|||||||||||||||ceserver:CDZServer::initialize: 0.289

2011/03/02 20:37:45.196|==| | | 5040|9184| |||||||||||||||SIServerController:run: Fail to initialize or uninitialize. Reason is El servidor raíz ha notificado un error Error de inicialización. (Motivo: Error interno.).:*

2011/03/02 20:37:45.196|==| | | 5040|8780| |||||||||||||||SIServiceStopThread::run: SIServiceStopThread::run exited

2011/03/02 20:37:45.372|>=| | | 5040|9184|{|||||||||||||||ceserver:CDZServer::uninitialize

2011/03/02 20:37:45.372|==| | | 5040|9184| |||||||||||||||CDZServer::uninitialize

Finally, the Webi is dropped:

2011/03/02 20:37:45.372|>>|E| | 5040|9184| |||||||||||||||**ERROR:cdzadmmgr:unable to retrieve the WebiContainer::IContainerPluginManager singleton object : CoCreateInstance failed

2011/03/02 20:37:45.372|>=| | | 5040|9184| |||||||||||||||SDKREQ :

2011/03/02 20:37:45.372|==| | | 5040|9184| |||||||||||||||EnCOMSessionMgr::~EnCOMSessionMgr begins ..

Hope this help

[denis_konovalov]

Did you do "Update Objects" ?

Also, try creating new SIA with just Webi servers in it - what happens ?

[Former Member]

Hello,

i didn't realize you were asking to update objects... We did it, but with the same results.

We also created a 'Testing SIA', a new CMS, created only the WebIntelligence Processing Server... the same error is got.

I was wondering if some config file or something got currupted in the process, but the problem was reproduced on two different systems!

We checked out the upgrade log, but no significant errors can be seen on it.

Best regards,

Alvaro

[former_member182616]

Hello,

We are facing similar issue. How did you solve this?

Thanks,

MD