Problem with SPM Installation

[Former Member]

Hello,

we tried to install SPM at a customer. After installing the addon and activation of the business content and webservices the flash gui running in the sap portal throws the following error message.

Does anyone have any hints where we can investigate the problem?

Thank you very much in advance!

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02.03.2011 12:22:27 PM:Failure during startup

Details

Failure during startup----

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02.03.2011 12:22:27 PM:Error occured from portal component

Details

com.sap.analytics.aui.persistence.PersistenceServiceException: Cannot retrieve node path [/]

at com.sap.analytics.aui.persistence.jca.nw.JcaObjectDAO.getNode(JcaObjectDAO.java:256)

at com.sap.analytics.aui.persistence.repository.nw.NwSession.doGetRootNode(NwSession.java:31)

at com.sap.analytics.aui.persistence.repository.impl.SessionAbs.getRootNode(SessionAbs.java:82)

at com.sap.analytics.aui.persistence.repository.impl.SessionAbs.init(SessionAbs.java:46)

at com.sap.analytics.aui.persistence.repository.impl.SessionAbs.<init>(SessionAbs.java:42)

at com.sap.analytics.aui.persistence.repository.nw.NwSession.<init>(NwSession.java:22)

at com.sap.analytics.aui.persistence.repository.nw.NwRepository.getSession(NwRepository.java:75)

at com.sap.analytics.aui.persistence.PersistenceServiceLoader.getService(PersistenceServiceLoader.java:91)

at com.sap.analytics.aui.configuration.defaultImpl.ConfigManager.getApplicationProperty(ConfigManager.java:31)

at com.sap.analytics.aui.configuration.impl.ConfigurationServiceImpl.getApplicationProperty(ConfigurationServiceImpl.java:22)

at com.sap.analytics.aui.bi.util.DataServiceUtils.getDataSourceNames(DataServiceUtils.java:91)

at com.sap.analytics.aui.bi.resource.MetadataResource.getJSONValue(MetadataResource.java:66)

at com.sap.analytics.aui.core.RequestProcessor.processJSONRequest(RequestProcessor.java:136)

at com.sap.analytics.aui.core.RequestProcessor.processJSONRequest(RequestProcessor.java:238)

at com.sap.analytics.aui.core.FrontController.doPost(FrontController.java:192)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(AccessController.java:219)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)

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02.03.2011 12:22:25 PM:Loading meta data from data service

Details

Loading meta data from data service----

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02.03.2011 12:22:25 PM:Successfully loading localized labels

Details

Successfully loading localized labels----

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02.03.2011 12:22:23 PM:[LOAD_LOCALIZED_LABEL]

Details

[LOAD_LOCALIZED_LABEL]----

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02.03.2011 12:22:23 PM:[LOAD_USER_PROFILE_SUCCESSFUL]

Details

[LOAD_USER_PROFILE_SUCCESSFUL]----

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02.03.2011 12:22:22 PM:[LOAD_USER_PROFILE]

Details

[LOAD_USER_PROFILE]

[Former Member]

Just a short update: the problem was related to an ABAP shortdump which was caused by an unpropper installation of the sp.

One field (language?) was missing in a ABAP structure and a function module was reading this field.

We opened a call with the installation error.

Thank you very much for your help!

Bye

Thorsten

[Former Member]

Hi Thorsten

Seems like some configuration(s) might be missing. Did you check the java logs? thats usually a great place to get started.

Some commonly missed configs that result in startup faliure:

1) Not all Webservices active (all webservices for RS_BCT_XA, RS_BCT_XSA, and OPM)

2) The BW content not properly activated (all queries should be in an executable state, if you can "generate report" in RSRT for 0ASA_MP01_Q1002, 0ASA_MP01_Q2002, 0ASA_MP01_Q3003, 0ASA_C13_Q0001, 0ASA_MP04_Q0001)

3) Portal to BI connectivity and user logon (BI Diagnostic tool will reveal issues here)

4) THere are two UI tracks for SPM one for a EHP landscape and other for a non EHP landscape, make sure that you have deployed the right UI deployable based on the landscape you have

5) Other than that make sure you have followed the install guide accurately

Regards

Rajesh

[Former Member]

Hi Thorsten,

Can you also check the JAVA logs to see if you get any more details. Seems like the system is not able to get out of the box menu details. Some time this can also happen if all the web services are not active in the backend. Please check to confirm that all SPM web services are active. If you are still not able to resolve the issue, open up a customer message with necessary system logins.

Regards,

Rohit