sales order question

[Former Member]

Hi guru:

Here is my scenario, we had placed 1000 pcs products in sales order, and we had delivered 200 pcs to our customers, then one day our customers told they don't want remaining 800 pcs anymore, what should I do in SAP, can I change order quantity from 1000 to 200 in sales order? But an error message popped up saying "item 0010 not changeable,plese contact sales order processing! m" what does it mean? What should I do?

[Former Member]

It is a company specific issue.

[Shiva_Ram]

To me the message looks like a customized one resulting from an user-exit. Just debug the VA02 and check the details (or check with an ABAP'er who can help you).

Try to apply reason for rejection at the line item and save the order. This will put the sales order status to completed.

Regards,