How to organize customer in service desk?

[Former Member]

Hi,

I am in process of setting up a service desk for multiple customers.

Since the solution manager I am going to set up is only for operational support, I suppose:

1. I do not need to create project in this case?

2. I will need to create one solution for each customer so that I can manage each of the customer separately?

3. Each cutomer will further represented by a business partner (sold to party) in the setup?

Please advice.

Thanks and regards,

Cheah

[Former Member · Accepted solution]

Hi

these guides can help you

[https://websmp201.sap-ag.de/_{form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=00200797470000089947&_OBJECT=011000358700000612312009E|https://websmp201.sap-ag.de/}form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=00200797470000089947&_OBJECT=011000358700000612312009E]

and

[Advanced guide|https://websmp201.sap-ag.de/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=00200797470000089947&_OBJECT=011000358700000122472008E]

Jansi

[Paul_Babier]

Hello,

If you are wanting to use Service Desk for Several Customer numbers there are activities in SPRO that must be performed.

Transaction SPRO > SAP Solution Manager Implementation Guide > SAP Solution Manager > SAP Partner Specific Settings > Service Desk for Service Providers. There are about 13 different activities that you will need to perform, however each one is documented (click the document icon to the left of the activity). Also there is documentation for Information and Prerequisites in the same area.

Regards,

Paul