Regarding Service Desk Product Workbench for SLA

[Former Member]

We are configuring product workbench (commpr01) for SLA of Service Desk in Solution Manager 7.01

We are facing issue regarding Source System IS1CLNT000 . Need to change this Source System with our Logical Client

Kindly guide where this spro setting needs to be done

Thanks

[Former Member]

Hi

Can you please tell us, how and where you are trying to change the source system? is it product specific?

are u using SLD or solman_Setup? what type of error r you getting?

or you not aware how to change the settings in smsy?

Jansi

[Paul_Babier]

Hello,

Logical Components are usually defined in SMSY, and this is where systems are added to logicals.

Perhaps I am not quite understanding your question?

Regards,

Paul