Partner determination rule AC13200137 - BP's Country

[Former Member]

Hello,

We need to handle multicountry service desk based on BP's Country. We have set-up the rule 13200137 so that country is taken into consideration.

However, when we run the notif_create, country is not taken into account. We found that though the country is stored in the BP in the function module AGS_SDK_READ_PARTNER_WFRULE the LT_CONTAINER for the field ls_bapiaddr1-country is not moved into the container.

We would like to know whether you have any solution to consider the BP's country to assign the right local support team.

Many thanks

Esteban

[former_member313439]

Hello Esteban,

Maybe the link below can help you:

/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination

in the end of the page there are some informations about configuration of support team determination based on your own defined rule, like the country.

"Via access sequence for the support team determination based on your own defined rule, like the country of the key user for example, using an own access sequence and BAdI COM_PARTNER_BADI:

Note 812385: Partner determination using COM_PARTNER_BADI and access seq

Note 1041455 - Partner dependant actions are not executed (2)"

Best Regards,