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Custom disconnection reason

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Former Member

‎02-25-2011 11:38 AM

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Good day Experts. I would like to know if we can add a custom disconnection reason in the EC85 transaction so that they would show as selectable options on the EC85 transaction apart from the 3 default reasons already there. If anyone can help me in this regard or point me in the right direction i would really appreciate that.

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Former Member

‎03-08-2011 7:13 AM

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Check the following configuration where you can have ur own disconnection variant

IMG  SAP Utilities  Customer Service Process Execution  Disconnection/Reconnection  Define Processing Variants for Disconnection Documents

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Former Member

‎03-08-2011 7:13 AM

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Check the following configuration where you can have ur own disconnection variant

IMG  SAP Utilities  Customer Service Process Execution  Disconnection/Reconnection  Define Processing Variants for Disconnection Documents

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former_member663772
Explorer
In response to Former Member

‎04-15-2011 8:40 PM

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Hi Imran

The variants in the conifg path is fine but how do we change the standard variants setting like in case of "unknown" reason "other" variant is there ,if i change the disconn order code or plant it given warning and dont let me chage saying cant change SAP entry. Doing What maakes it possible to edit the variants.? I ve seen systems with changed variant configurations.

How do they do that. Is it an enhancement.