Sales order Creation error -- COPA error

[Former Member]

Hi,

We are trying to create Sales order and getting error as below;

Inconsistency between a document field and the prof. segment number

Message no. KE396

Diagnosis

A line item was assigned to a profitability segment (number 046xxxxxx) which has the value 0000005xxx for characteristic Customer. The original document (FI document, sales order, internal order, etc.), however, contains Txxxx in this field. It is therefore inconsistent with the profitability segment found.

Can anybody please help me to resolve this?

Thanks,

Niki Shah.

[Shiva_Ram]

Check whether OSS Note 585874 - KE396 with debit/credit memo request with reference needs to be applied. This note can be applied 4.5B to 4.7.

Regards,

[Former Member]

H iShiva,

Thanks for quick reply. We are on ECC 6.0 so, this note is not applicable to us.

Let me know if you have anything else.

Regards,

Niki Shah.

[Shiva_Ram]

Can you check couple of more OSS notes that resolve the issue?

Note 1493363 - Error message KE396 occurs after changing item category

Note 861559 - No plant check for credit memos

Regards,