Problem with large spool lists

[Former Member]

Hello everyone,

we have the following problem with one of our printers. When we are trying to print larger lists (>30 pages) the spool shows an "unknown error" and only a few pages are printed out.

We have the following setup. A Kyocera FS-9520DN printer with Device Type KYOAAB1C which is connected via saprouter connection and host spool access method U. The only error I get from the tracefile of the Spool WP is

S Tue Feb 22 07:34:37 2011
S  *** ERROR => cannot write to connection [rspoclpd.c   857]
S  *** ERROR => Lost connection, control file not sent [rspoyunx.c   1754]
T  new memory block 000000002B6D6CE0
S  handle memory type is RSTSPROMMM

and the SP01 error message

Status:              Incorrect (Reason unknown)
Job status:          Completed
Area:                Unknown
Error:               Reason unknown
Last event:
Message:             Processing completed by spool work process

Any suggestions what might improve the situation? Thanks in advance

Marco

[aidan_black · Accepted solution]

Hi,

A direct connection to a remote printer is not recommended as per the SAP Note #64628.

The best option is to define the printer locally on the SAP server with Access method L for Unix or Access Method C for windows. If you need to use remote Access Method U or S, you should use a print server in between the SAP system and the printers.

Regards,

Aidan

[Former Member · Accepted solution]

Thanks for your reply. Due to some restrictions i must use the remote access method but i will test the whole scenario with a print server.