Blank e-mail appearing for approvers - CUP SP 9

[Former Member]

Dear All,

We are in CUP 5.3 SP 9.

The approvers are receiving blank e-mails with CUP as View link without any message. Apart from this all other e-mails for submission, closing are appearing.

Is there a way to avoid this separate blank e-mail with CUP link ?

Thanks and Best Regards,

Sri

[jwalant_prafuldalal · Accepted solution]

Hi Sri,

The approvers are getting blank mail because you have ticked on checkbox for Other approvers in Notification configuration in Stage under workflow and no text message is maintained for Next Approver tab.

There are two solutions available for your case:

1) Remove tick from checkbox against other approvers in notification configuration under tab--Stage, in workflow configuration. By doing this email will not be triggered to any approvers.

Better soution will be

2) You can write the text message as you want to apper under the tab Next Approver in Stage configuration for respective stages under workflow configuration which will then received by approvers instead of the blank mail.

Hope this will resolve your issue.

Regards,

Jwalant

[koehntopp]

Hi Sri,

maybe a stupid question - you have configured the "Next approver" emails in the respective stages...?

Frank.