Logon issue in ITS Mobile

[Former Member]

Hi,

We are using ITS mobile applications for some of our IM related transactions.

After accessing the transaction,the user will click on the logoff button and the system displays the message as

Logged Off Successfully

You have been logged off from SAP NetWeaver Application Server.

After closing the IE window and reopening it again...it directly goes to the application instead of asking for the logon details...

If i clear the cookies in IE and try out....i am able to get the SAP logon screen...

But my issue is...is there any option to get the SAP logon screen once i close/logoff and re-open the IE without clearing the cookies?

Regards,

Thyagu.

[former_member194364 · Accepted solution]

Hi Thyagu,

Review if your ITS Mobile services is configured the same as the test service ITSMOBILE00 service has in SICF. The issue here is that there is a coookie created (mysapsso) that is retained by the browser until the browser process has ended, this cookie allows the user to start a new session without logging on again. If you change the Logon Procedure to "Alternative Logon Procedure" and then only have "Fields Authentication" in the logon procedure list then this issue should be resolved.

Regards,

Oisin

[former_member194364 · Accepted solution]

See also notes:

[1048461 - ITSmobile, system login for mobile services |https://service.sap.com/sap/support/notes/1048461]

[1074234 - ITSmobile, check for multiple logon |https://service.sap.com/sap/support/notes/1074234]

[1039335 - Incomplete logoff from an ITS WebGUI application|https://service.sap.com/sap/support/notes/1039335]

[Former Member · Accepted solution]

Hi Oisin,

After changing my service similar to 'ITSMOBILE00', my issue is resolved.

Thanks a lot.

Regards,

Thyagu.