CCMS Auto-reaction Email: not getting errors as email

[former_member421159]

Hello,

I have checked the forum and did the following configuration for getting errors as email in CCMS. I have followed the related notes also. Please find the steps and tell me what is the wrong as no email is generating.

Steps:
1.	Configured SMTP and getting mail from SO01 with SAP&CONNECTALL set as periodic job.
2.	On local system RZ21 > Method definitions >  z: CCMS_OnAlert_Email  copy of CCMS_OnAlert_Email > 
Edit > set the following parameter 
                  Execution Tab:
                          Execution : Function Module
                          Execute Method On: Any Server
		 control Tab:
			Execute Method: periodically in background process (as job)
		Parameters Tab:
			Sender:  < user with email address in su01 >
			Receipient : < email address on the same domain >
			RECIPIENT-TYPEID : < U>
		Release Tab:
			Execute Method As : Auto-Reaction Method
Save and Exit.

3. RZ20 > SAP CCMS Monitor Templates > Dialog Overview > Dialog Response Time > 
Select the Node > Propertise > Goto > Method Assignment to MTE classes> 
Auto reaction method set as z:CCMS_OnAlert_Email  > save and back .

Select the node > views > Method Allocation , it is showing the autho reaction method as the z: CCMS_OnAlert_Email.
Now Select the Node and click on the open alert> Display alerts > it showing the STATUS as Active.

But no email is generating. I have checked the SOST,

Please tell me what I have missed for getting the errors as email.

[Former Member]

Hi,

Make sure that you configure periodic job CONNECTALL in client 000 and email address of the sender given in auto reaction maintained in user master data. Check the status of mail transfer using sost and provide us the error details.

Thanks,

Akram

[former_member421159]

Hi,

1. As i mentioned my SMTP configuration is working fine. I am also getting error in RZ20 > CCMS monitor Templates > Dialog Overview > Node > Open alert > Display Alert.

2. In Display Alert the status is ACTIVE. But No email Generating.

3. If i try Extras > Activate Maintenance Function and then Edit> Nodes (MTE) > Start Methods > Start Auto-reaction Method.

The Email is generating and i can find it in SOST. As my SAPCONNECT is configured as periodic job, i am getting the mail.

Problem is that if i manually start the auto-reaction method i am getting the error in mail bt It is not triggering the auto-reaction method automatically.

How can i make the Start Auto-reaction Method automatically ?

[Former Member]

Hi Rajibimran,

The first thing I would recommend since this is exactly the situation I've had in the past and that is to log into client 000 and check your SAPConnect configuration via SOST. When you manually raise the alert via RZ20 in your working client (ie 100), it uses your SAPConnect settings in the working client BUT when the alert processes automatically, it uses your client 000 settings. Also, for the Recipient(s) you have tied to your Alert Category in txn ALRTCATDEF, be sure that their client 000 user master record includes a valid e-mail address. Obviously, this Alert Category name should be used on the Parameters tab for your auto-alert method (RZ21).

Please see the "Alert Monitor" link http://help.sap.com/saphelp_sm70ehp1_sp23/helpdata/EN/3f/567ddea69d3d4c93a6aedabd08899e/frameset.htm. The two primary sections there are "Forwarding Alerts to Alert Management (ALM)" and "Setting Up Central Auto-Reaction Methods". It's not clear if you're using the SAPCCM4X agents for true Central monitoring; some of the documentation there is based on that. Nonetheless, I'm sure you will find your missing pieces there. If you're not using Solution Manager, I highly recommend moving in that direction.

FYI - other good sites are:

https://cw.sdn.sap.com/cw/docs/DOC-7550

https://cw.sdn.sap.com/cw/docs/DOC-13761

https://wiki.sdn.sap.com/wiki/display/SM/Weblogs%20related%20to%20Solution%20Manager

[original link is broken]

Jim Cleek

HP Enterprise Services

[Sriram2009]

Hi

Kindly go thru the Alert configuration Link - http://help.sap.com/saphelp_webas620/helpdata/en/af/73563c1e734f0fe10000000a114084/content.htm

Regards

Sriram

[Former Member]

Hello,

I suggest you to use method CCMS_OnAlert_Email_V2 instead of CCMS_OnAlert_Email.

Regards,

Laszlo