Output Tray 2 does not work when we print a smartforms document immediately

[Former Member]

Dear printer specialists,

we've the following issue:

We are printing the same smartforms document in different plants. One plant decided to get the print output into output tray 2 of the printer (lower tray), so we've copied the standard device type into a z-device type and made the SPAD set-up with a preselection for the tray 2 (lower tray). The new device type has been assigned to the output device. Now we made a test and released the print-output for an immediate printing. The output was printed as before in tray 1 (upper tray). When we restart the output from the spool (SP01), the output will be printed in tray 2. Why does this not work, when we print immediately ? Does anyone know how to solve this problem ? (We don't want to change the smartforms document.)

Thany you for every information to solve this problem.

Kind regards, Wolfgang

[aidan_black]

HI,

Check if there is a different tra setting in the smartform itself.

/nsmartforms -> <Form> -> Pages and Windows -> FIRST, NEXT, TERMCOND -> field Resource Name

Regards,

Aidan

[former_member196280]

FYI, I am not sure, this is what I heard re-starting your server will re-solve the issue.

Regards,

SaiRam