Duplicate Hardware Key when tried to request for new license key

[Former Member]

Dear Experts,

Our SAP ECC6 license key is going expire in these few days. Therefore, I tried to request for new license key with the same Hardware key at SAP Support Portal, but it showed "Duplicate Hardware Key".

Should I wait for the current one to expire before I could request for new one?

Regards,

Abraham

[Former Member · Accepted solution]

will sugest you to check the system data in market place . you can also delete the data and recreate a new system.

[Former Member]

Just delete the license (Hardware key) from Service Market Place and re-apply for a new license and get it installed on machine.

Regards,

Nick Loy

[Former Member]

Thanks Nick. I solved the problem. I got to delete the entire system instead of hardware key.

[Former Member]

Our SAP ECC6 license key is going expire in these few days

Why it is going to expire? Are you running your system on temp license?

Just apply for a permanent license and install on your machine.

Regards,

Nick Loy

[Former Member]

Hi Nick,

It's not a temporary license.

It just when I tried to get a new license key 1 week ago, the installation number we had was just licensed for MaxDB as database server, therefore, it only gave 2 weeks validity of license key.

Now, we have changed our contract licensed to MS-SQL server.

Therefore, I need to get the new license key based on MS-SQL server. Since, I didn't do any reformating on the server, thus, the hardware key is still the same when I tried to get the new license key.

What should I do?

Regards,

Abraham