Shopping cart in status "Cannot be ordered"

[Former Member]

Hello Gurus,

I am on SRM 7.0 Classic,

Shopping Cart post approval goes into status "Cannot be ordered"

I know the case that If the buyer rejects the Cart or hits complete ,the SC Item acquires the status as "cannot be ordered"

But this is not happening here.....pls provide pointers

Thanks

Arshad

[Former Member]

thanks

[samar_jose2]

Hi, were you able to order the scart again. Please advise.

[former_member183819]

You are correct.

then waht are the situations cart become CAN NOT BE ORDERED. check source ind value for the sc item.

OR

check sc item turned to Bid invitation or contract created w.r.t sc item by the BUYER.

[Former Member]

Hi Muthuu....thanks for the response,

The Source relevant Indicator is set to "Y",but buyer says he never received the SC,this has not happened just one...

And we do not have a scenario of Bid and Contrcat from SOCO

Thanks

Arshad

[former_member183819]

Hi

check the log display change history i think srm logs who has done COMPLETE button

or

on that date check

SOST transaction

Whenever BUYER completes the cart , system send a automatical mail notification to requester that BUYER could not procure this item for you.

So you can double confirm which BUYER complete that item.

--

[Former Member]

Hi Muthu...

thanks for the response....but i didnt find any

thanks Arshad

[former_member183819]

Then how it set to COMPLETED.

some manual interventions will be there .

or

You need to recreate and prove it. How this flag set to Y without BUYER action. ie completion.

It happens with just one item or many instances..

[Former Member]

Yes Muthu,

I have the same question in my mind..how it is set to Y without any manual intervention.

Initially I thought it is one case but found later that this is happening with many cases

Thanks

Arshad

[former_member183819]

Hello Arshad

You need to pay special attention in this case.

Can you recreate the same problem in non-production environment ?

if it so REQUESTER gets angry on the system that which ghost is seting to Y othet than Buyers.

[Former Member]

I will try re-create it again in DEV and let you know,but have a question how do it re-create..?!!!

will try with the same data and let you know

Thanks

Arshad

[former_member183819]

Hi

take atleast 10 incidents

what type of sc items has this issue. see their change logs

is it external request or SRM request and go on...

Then you will get some clue...