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Can't view Crystal Reports in Infoview if SNC is enabled.

Hi experts,

We have a problem when trying to view a Crystal Reports based on BW MDX query from InfoView or CMC.

The user, logs in with its SAP authentication and tries to view the report by specifying variables. The error message we get is: The viewer could not process an event. The database logon information for this report is either incomplete or incorrect. []

y the way, we may have detected another issue that could be related with that problem.

Because we want other Crystal Reports to be distributed by using Publication report bursting, we have configured SNC server side trust with the BW system. It is working fine. But we want also to allow users to view the Crystal Reports from InfoView.

To schedule same Crystal Report it is working fine, as well as SAP authentication.

We have find out that if we disable SNC from the CMC, users can view on demand the crystal reports by using SSO from InfoView.

We have followed configuration steps in BO admin guide for SNC and SSO.

Does anyone have an idea about what could be the cause of the problem?

We have seen that thread which describes a similar issue (when SNC enabled, report viewing not working, when disabled, report viewing by SSO working), but solution was reported there: [Problem with SNC allowing Crystal Reports to be published|Problem with SNC allowing Crystal Reports to be published]

Other tests:

-When SNC enabled we can view on demand WebI SAP BW reports with SSO universes.

Best regards

Former Member

- SSO for viewing CR does not require SNC at all

- SNC is needed as server side trust (which does not need SU01 configuration) for bursting.

so overall I would suggest you first of all try to get SSO working without SNC


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