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Service Desk WebService API - IctTimestamp in UTC ?

Former Member
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Hi all,

..I know this is quite specific, but maybe someone has come across it. In Solution Manager 7, SP24, we are implementing the WebSAervices API and in general it works ok.

There is the field IctTimestamp, which according to the WhitePaper / Docs should be sent from external system in UTC format and so it is.

But unfortunatly, Solution Manager doesn't convert this UTC time back to local time in the Service Desk, even though system timezone is set correct to UTC+4.

So we receive the timestamp in UTC date fine, but it is not converted to local time as per system setup.

Is anyone aware of this and how to address ? Sounds like a bug for me ?

Thanks a lot,

Frank

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Answers (1)

Answers (1)

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Hi Frank

I am trying to integrate the webservice using SAP PI and external ticket tool. Can you please explain your scenario how you are using the webservice in external tool. Is it using SAP PI ?. Please help