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Password Self Service: Blank Page

Former Member
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Hi everyone

We are having the issue with the password self service of CUP. The webpage containing the new password for the user is blank from time to time. We noticed that the problem occurs more often in French - but perhaps this is just a coincidence.

Has anyone an idea how to solve this issue or at least where to look for the cause?

Thanks for your assistance!

Beat

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Hi

Of course we will open a message if we can't find a solution. The problem is, that we can not really reproduce the problem - so SAP will have problems with investigating the problem as well.

Any other ideas?

Thanks

Beat

Former Member
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Hi Beat,

What is your support pack level, that you are using?

Regards,

Chinmaya

Edited by: chinmaya prakash on Feb 14, 2011 5:01 PM

Former Member
0 Kudos

Hi Chinmaya

Thanks for your involvement. We are on SP 13.

Cheers

Beat

Former Member
0 Kudos

Hi Beat,

you may want to open a CSS message with SAP. there were problems in the past with the <,> tags, but they were already fixed in the previous support packs, maybe it has something to do with the french language.

Reagrds,

Chinmaya