Returns Processing

[Former Member]

Hi, I am currently learning SAP and have some questions. In the case of a return process in SD, how can I "cancel off" my invoice with a credit memo?

The process that I have done is:

Sale Order -> Delivery -> Create Invoice -> (Payment NOT received) -> complaint -> Return order -> Return delivery -> Credit memo

However, I ended up with the invoice and credit memo being "not cleared". Can somebody advise?

[Lakshmipathi]

If the full despatched lot is rejected and you want a control in such a way that once the credit note is generated, the status be changed to "Cleared", it is not possible through standard. You have to go for suitable FI user exit to achieve this.

On the other hand, if the rejected lot is only a partial, then the parent billing document has to be cleared manually to that extent and subsequently create a credit memo.

thanks

G. Lakshmipathi