Service Desk message forwarding to Central System

[Nibu]

HI All,

We have a requirement as below. There a total of 5 different customer landscape, each with a solution manager .

Each customer raising tickets to thier own solution manager . The requirement is from each of those service desks, the tickets and its modifications must be synchonized with a central solution manager. The point is Not only the initial ticket, but all the modification of the ticket should reflect in central sol man. Also , there Solution managers are of different versions/support packs too.

Please throw some lights with the possible approaches .

Regards,

Nibu Antony

[Former Member]

Hi

Please check this [How To: Setup ServiceDesk 2 ServiceDesk Connection (Nov 09) |https://websmp209.sap-ag.de/~sapidb/011000358700001243472009]

and the demo [How To: Setup ServiceDesk 2 ServiceDesk Connection (Demo)|https://websmp206.sap-ag.de/~form/sapnet?_SHORTKEY=01200252310000085402&_SCENARIO=01100035870000000202&_OBJECT=011000358700000129912009E]

hope this helps

Jansi

[Paul_Babier]

Hello Nibu,

It sounds very much like you are describing the VAR/Client Scenario for Service Desk.

Please review this post, particularly the resources listed by Ruediger and Rajeev

All relevant documents are available here:

http://www.service.sap.com/var-partner -> Setup Documents

This is the guide, you need to follow:

Configuration of Service Desk für VAR (ST400 SP18+) Sept 09

SAP Note 1023598 - SAP Solution Manager Service Desk for service providers

Expert Guided Implementation

This session will help you very much: Expert Guided Implementation for VAR Service Desk

General information should also be available through your Partner Service Advisor (PSA).

SDN forum for VARs: /community

Regards,

Paul

[Former Member]

Hi Nibu,

I also have the same requirement.. Please let me know whether you were able to do this and How to do it

Regards

Sandy