WAS ABAP - Keep prompting for credentials

[Former Member]

Hi All,

We have couple WD ABAP applications deployed and running in our ECC backend. These are integrated in our Portal environment as well.

At times, whenever user click on WD ABAP applications it keep prompting the user to enter ECC credentials. Pls check this [screenshot|http://wiki.sdn.sap.com/wiki/download/attachments/113246549/WAS-ABAPpromptingforuserid.JPG].

Ideally, this dialog box shouldn't be prompt to the user, instead load the application start page. Our SSO with ECC & Portal works fine.

But, for certain users it keep asking to enter the credentials for the first time and if the user enters it - dialog window vanishes and takes to the start page.

Please share any pointers regarding the same.

Regards,

Anil Kumar

[Former Member]

Hi Anil,

We had the same issue.

In our case the issue was related to IE configuration of pop-up blocker settings and cookies settings -> Internet options, privacy tab, Sites button and settings button. When you allow your site cookies and allow pop-up sites, the IE wouldn't be asking for credentials, but it will give you time-out screens. If necessary try increasing the timeout.

Hope this helps you.

Best regards,

Martina

[former_member194364]

Hi Anil,

Perhaps try and trace using a HTTP sniffer tool and see if the SSO cookie is being sent when users get the pop-up. Is it happening for all Web Services on the ABAP stack or only specific ones? Check individual configuration of the service via transaction /nscif

Regards,

Oisin

[Former Member]

I would first recommend to clear browser cache and restart the broweser. This may help.

Also, check the user if they have changed the password recently.

Thanks!