Service desk status actions

[sumi_susan2]

Hi,

We have configured Solution Manager Service desk.Currently when the status is in process,support team and message processor are mandatory.We are planning to create a new status and we don't want the message processor to be mandatory in this. Where do we do this configuration[making mandatory & non-mandatory]?

Regards,

Cherry

[prakhar_saxena]

Hi

Solution to your req is implementation of ORDER_SAVE BADI so when the Save button is pressed

ABAP code checks if the value is present on your req status or not

Hope it helps

Regards

Prakhar

[Former Member]

Hi,

Business partners in service desk are mandatory or optional regardless of status. You can make a BP mandatory by raising the "minimum" if the partner function in partner determination to 1. Leaving it at 0 makes a partner function optional for the respective transaction type / partner determination profile.

As far as I know, there is no option to make a specific partner function mandatory at a certain status.

Best regards,

Jeroen.